My Complaint to RSM!

[Manitcor]

that is some garbage right there, how can you charge such inflated prices for something that was obviously done in 10 mins with no care at all for the end product.

why they dont get torn up and down is beyond me

[Lyle's GTP]

Well, Ben you got them but they balls with internal engine preformance quality AND price. Not to mention you love this shit, you're not just out their to fuck trusting guys out of money. Now you just have to sell a CAI, Poly bushings and STB's. Then they can go fuck themselves.

But from my perspective, they can go fuck themselves right now. They ain't getting a dime from me, or anyone else I know. Dirty bitches.

Lyle

[SappySE107]

Well, this really isn't about me at all. I just happen to be the one who got a hold of their manifolds and check them out. Their port work is one thing, but to leave shavings in the manifold is dangerous.

[X11_STE]

OK so who here has a cheap car they dont give a flying flip about anyways and can slap one of their shitty parts on? I think it would be fun to see someone destroy a $300 beater and turn around and sue the piss out of them due to their neglegents(sp?). Fuck them not giving a refund, they CAN and SHOULD be held criminally liable for this shit (and thats more than likely how the judge would see it, if their products destroy a shit box, what would it do to his $60k car?).
OK off my soapbox,
Jeremiah

[blackbombshell95]

You are right, but the damage was already done by you trying to ruin our reputation, I am really sorry that you choose to handle it that way.

Sincerely

Zsolt Szabo
VP of Marketing
RSM Racing Inc

[blackbombshell95]

Well, Ben took care of the reputation already, I really don't think he is qualifiesd to give oppinion on anything automotive given past experiences with him ... anyway, this is my opinion of this matter.

Sincerely

Zsolt Szabo
VP of Marketing
RSM Racing Inc

so past experiences with ben disqualify his automotive knowledge? YOU LEAVE METAL SHAVINGS IN ALL THAT YOU SELL!

[geoffinbc]

Problem is even though they supply dirty parts you cant blame them. It is the builders job to clean parts. It is your responsibility to make sure it is like an operating room.

I have herd several stories about a machine shop decking heads or a block and then returning it to the customer. They give it a rinse down but thats it. The customer or builder then puts it all together and never cleans it. It looks clean outside but none of the oil passages are cleaned out. So after startup the engien is shot.

Machine shops fault? Well you would like to blame them but most dont have time to clean everything for you nor did they charge you to clean it nor did they promise they would. So really ever builder beware.

RSM sucks for more than theit cleanlieness though so keep on bashing them LOL

[SappySE107]

Its nice to see Zsolt skirting around the real issue by talking shit about me.

[OldSkoolGP]

So let me get this straight. It's not RSMs job to clean the nmetal shaving s off the parts that they sell. OK, then they could at least include a warning that says, "These parts must be cleaned thoroughly prior to installation. Failure to do so will cause engine damage." But they don't even do that.

And as far as everything that has gone on here, I don't think us dicussing what was not doen or done poorly by a vendor qualfies as ruining their reputation. If you ask me, replying that even doing so is ruining their reputation and therefore they will offer no refund is total BS. If you don't want a bad reputation, make a quality product. Ben get his correspondence about the poly bushing private until they refused to work with him anymore, and at that point he make everything public to inform others of the crap that they pulled on him. That doesn't disqualify his knowledge of cars in any way. One idiot's opinion who happens to be the VP of a parts maker does not discount another's experience. Personally, I think RSM is a load of crap, and I'm glad I never did buy anything from them even though I almost did a couple of times.

As far as Black, I think if he really wanted a refund he should have kept everything private until RSM said no dice, THEN make it all public. If he wanted to make a public spectacle of them, mission accomplished. I guess I would have gone about it differently, but that does not discredit the poor workmanship.

[Lyle's GTP]

Well, this really isn't about me at all. I just happen to be the one who got a hold of their manifolds and check them out. Their port work is one thing, but to leave shavings in the manifold is dangerous.

I was just commenting on their comment about "Questioning your objectivity"

They take no pride in their work. With custom work that is what is the most imortant.

Lyle

[bszopi]

I agree that how it was initially dealt with was poor. Its one thing to complain to a company, but its a totally different thing to complain to a company, and include peoples names and effectively business's without their prior knowledge. And then to make it all public makes it that much worse. Granted, most people on here had a negative view about RSM prior to this, but that really doesn't matter. If it was me instead of Ben being mentioned, I think I would be pretty pissed about my name being involved without my prior knowledge. Granted, Ben initially brought it up, but that doesn't mean he nor the thread needed to be involved in the email.

Guess its time to make sure we have the site backed up, cause oddly enough, last time something like this happened, the site crashed and we lost everything... Well, at least this time we have someone to blame!

[SappySE107]

The fact that RSM hasn't fired Zsolt yet tells me that they could give a shit less about their reputation.

[96mcls]

WTF? you can't say it's their fault if you just slap their stuff on with out cleaning them. common sense will tell you to clean them, and seriously how much time is that going to take out of your day? but then again it is pretty crappy of them to send you parts in that shape. i agree with betterthanyou, every single time i have got my stuff back from a machine shop it always has little metal shavings and what not in it, do i say they suck cause they don't do a good cleaning job? NO, they do good machining, and that all i really wanted them to do

the cleaning of parts that have been machined, ported, polished, ect. should be common sense to anyone. i don't care how much a part has been cleaned or how clean it looks, i will always go over it for a good 10+ minutes. but to say a company sucks for sending you a dirty product is not right. now the argument about the oval TB passage, now that's crappy.

and to buy products from a company that has given you so many problems in ordering and also they don't offer a refund should tell you something...

[SappySE107]

The machine shop I deal with cleans their parts. I clean mine as well. Common sense? I dunno about that. Are you telling me that the bushing kit I bought from them years ago was supposed to have all those shavings in them? You don't get parts from edelbrock with shavings in them do you? Come on, its an aftermarket parts company, not a machine shop. They should HAVE a machine shop for all the stuff they carry, but final shipped products should have some sort of quality control.

I guess some people don't expect much from companies.

[blackbombshell95]

I expect alot for $400 manifolds shit